This role requires a friendly front of house personality able to offer smiles and sympathy in equal measure and able to do so under pressure. A background in front of house client care in a veterinary or medical environments would be an advantage. You will take pride in looking after pets and their owners, as well as the presentation of the reception area and in accurate recording of messages, client details and transactions. You should be proficient in, or readily able to learn, basic computing skills to book appointments, take payments, and attach documents to emails.

You will need to be comfortable working in a busy veterinary environment (including maintaining confidentiality and working within GDPR) and be able to remain calm and friendly – prioritising face to face interactions with clients while answering multiple telephone, email and online queries.

The role requires 20-40 hours per week spread over 4 or 5 days Mon-Fri (including some late finishes up to 7.30pm) plus Saturday mornings on a rota basis.

Duties include:
• Greeting and welcoming clients and their pets
• Answering phone calls and transferring them as necessary
• Booking appointments
• Answering emails and sorting post
• Assisting with keeping front of house clean, tidy and welcoming
• Liaising closely with a small clinical team of vets and nurses
• Keeping the consulting rooms clean and stocked
• Carrying out requests from management as needed
• Processing payments
• Cashing up

Part-time hours: 20-40 per week – Full-time, Part-time, Permanent
Salary: £10.00-£10.50 per hour

Benefits:
• Company pension
• Employee discount
• On-site parking

Ability to commute/relocate: to Oxford, OX1 5AB: reliably commute or plan to relocate before starting work (required)
Application deadline: 31/08/2023